The Leading Speakers Bureau » Customer service

Jul 22 2009

Martha Rogers

International Marketing Strategist, Co-Founder of the Peppers and Rogers Group

 Martha Rogers speaker Dr Martha Rogers is an outstanding personality in the fields of managing customer relationships and interactive marketing. Together with Don Peppers she founded the Peppers and Rogers Group, a management consulting firm, recognised at the world’s leading authority on customer-based business strategy. She is co-author of the revolutionary ‘The One To One Future’ and a series of business books that further develop the unique one-to-one methodology espoused by the Peppers and Rogers Group.

Acknowledged as thought leaders around the world, Don Peppers and Martha Rogers were recognised in 2001 by the World Technology Network


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Martha began her professional career as a copywriter and advertising executive after her studies of Telecommunications and Marketing. She earned her Ph.D. at University of Tennessee as a Bickel fellow. She is an Adjunct Professor at the Fuqua School of Business at Duke University. She is also a member of the Advisory Board of the Kelley School of Business at Indiana University.[/expand]


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As a leading expert, visionary and educator Dr Rogers helps companies to place themselves advantageously by demonstrating the rapidly growing variations of Marketing, Customer Service and Sales.[/expand]


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Martha is always guaranteed a standing ovation for her groundbreaking One to One customer relationships lectures. She is an outstanding speaker who inspires audiences at corporate events around the globe.[/expand]
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Jul 15 2009

Robert B. Tucker

Author, Business Consultant, Innovation Expert

Robert B. Tucker speaker Robert B. Tucker is recognised internationally as a leading authority on innovation. He is an accomplished best-selling author, founder and president of The Innovation Resource, a research and management consulting firm based in Santa Barbara, California, devoted exclusively to assisting companies seeking to improve top and bottom line performance via systematic innovation. He has been a consultant and keynote speaker since 1986.

“Companies that master innovation will inherit the future.”


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Formerly an adjunct professor at the University of California, Los Angeles, Tucker has been studying innovators and innovative companies since 1981. As one of the thought leaders in the growing Innovation Movement, Tucker is a frequent contributor to publications such as the Journal of Business Strategy, Strategy & Leadership, and Harvard Management Update. He has appeared on PBS, CBS News, and was a featured guest on the CNBC series The Business of Innovation.[/expand]


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Robert’s tailor made presentations facilitate out of the box ideation sessions and enable companies to implement management systems ideally suited to their needs. He shows clients how to make innovation a systematic and ongoing process that will dominate their future. He is a much sought after keynote speaker at conventions, company management meetings, and industry conferences. Clients include over 200 of the Fortune 500 companies as well as clients in Europe, the Americas, Asia-Pacific, and Australia.[/expand]


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A highly accomplished speaker, articulate and to the point, Robert is highly professional and his expertise spans all aspects of e-commerce, globalisation and technology revolution.[/expand]
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Jul 13 2009

Lucy Marcus

Chair of the Global Task Force on Building Women Leaders

Lucy Marcus speakerSelected in 2002 as one of the World Economic Forum’s Global Leaders for Tomorrow, Lucy Marcus represents a new generation of global decision-makers from business, government, politics and civil society who have demonstrated outstanding leadership in areas as diverse as society, the environment, finance, technology and social responsibility in business. She has been recognised as being at the forefront of market predictions for several years.

Lucy was listed as a “Face to Watch” in Management Today Magazine’s annual list of “Britain’s 50 Most Powerful Women”


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Lucy is the CEO of Marcus Venture Consulting and High Tech Women. Prior to founding both companies, Lucy was co-founder and Vice President of Marketing and Sales of an enterprise management software company, she was in charge of Marketing and Business Development for Europe, the Middle East and Africa (EMEA) at Infinity Financial Technologies, ran the EMEA operations of a communications consulting company, and worked at Price Waterhouse in the East European Services Division and at the US Treasury’s Economic Policy Division.[/expand]


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An expert on business and finance, and both the new and the old economy, Lucy helps to identify and tackle the most important questions that need to be answered in the ever-changing economic landscape. She helps key players to assess the corporate landscape and find the answer to “What market am I in? How will I win?”[/expand]


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A brilliant and astute speaker on global economic trends and best practices for investment, private equity, venture capital, entrepreneurship, and technology in Europe, Israel and the US, Lucy has spoken in a wide variety of prestigious summits including the World Economic Forum’s European Economic Summit.[/expand]
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Jul 08 2009

Gregory Stock

Published by under Strategy speakers

Gregory Stock – Microsite

One of the World’s Leading Authorities on Genomics and Biotech

Gregory Stock speaker Dr Stock was the founding director of UCLA’s influential Program on Medicine, Technology and Society. He is a leading advocate for aggressive life science research and its global strategic importance. He presently is exploring key drivers of pharma development. Stock sits on California’s Stem Cell Advisory Board and is the founder of Signum, a biopharmaceutical company developing therapeutics for Alzheimer’s and Parkinson’s.

“Dr. Gregory Stock offers a convincing rebuttal to those who fear we are hurtling towards some deadly reckoning”


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Dr Stock holds a doctorate in Biophysics from John Hopkins and an MBA from Harvard. He was a fellow at Princeton’s prestigious Woodrow Wilson School and is the founding CEO of Signum Biosciences. He serves on the board of Napo Pharmaceuticals and is the Associate Director of Berkeley’s Center for Life Science Policy. Dr. Stock has examined the implications of the Biotech revolution through his many papers, lectures, debates, books and media appearances. He has also organized seminal conferences that have shaped today’s debate about human enhancement, genetic design and increased longevity. [/expand]


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Gregory Stock inspires and challenges audiences with a compelling vision of the far reaching consequences of the genomics and biotech revolutions. He provides perspective on the economic, political, social and ethical challenges these new technologies will bring. He makes the case for hope and possibility.[/expand]


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His presentations are provocative, engaging, accessible distillations of recent technological advances and how they will remake our lives and challenge our sense of what it is to be human. He provides a riveting, eye-opening glimpse of the sometimes dizzying future that awaits us. He is unforgettable.[/expand]
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Jul 06 2009

Barry Nalebuff

Global Strategist, Entrepreneur & Author of Co-Opetition

Barry NalebuffBarry Nalebuff is widely known for his ground-breaking work in game theory and strategy, on changing mind-sets and realising the value of collaborating and forming alliances with the traditional competitor.

In combining the advantages of both competition and co-operation, you achieve Co-Opetition, the well-known phrase coined by Barry and the title of his groundbreaking co-authored book. The first economist to apply Game Theory to Business and Politics, Barry reveals to audiences how this revolutionary mindset is a pioneering, high profit means of leveraging business relationships – for any company intent on becoming or remaining the leader in its field.


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Barry is Milton Steinbach Professor at the Yale School of Management, where he teaches competitive strategy; mergers and acquisitions; political-economic marketing; and game theory and decision-making. Prior to Yale, Barry Nalebuff was an assistant professor at Princeton University (1985-89) and a junior fellow of the Society of Fellows at Harvard University (1982-85). [/expand]
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Jul 01 2009

Michael Treacy

Author, Strategist and Entrepreneur

Michael Treacy speaker Michael Treacy brings over 25 years of experience helping companies achieve market leadership. His ideas about customer value propositions and growth disciplines have been used by companies across the globe to reshape strategies, bolster competitive positions and dramatically improve top and bottom line performances. Mr. Treacy’s ideas have been shaped by his rich experiences as an academic at M.I.T. and as an entrepreneur who has established and led many successful firms as an expert strategist.

“Growth is the oxygen of success in business. Without it, your enterprise withers.”


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Michael Treacy’s business expertise stems from his substantial experience launching and running several successful ventures and is grounded in his academic days at the MIT Sloan school of Management. Currently, Mr. Treacy is the Cofounder and Chief Strategist of GEN3 Partners, a fast growing product innovator based in Boston and St. Petersburg, Russia.[/expand]


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While he is well-versed in subjects that range from growth disciplines, customer intimacy, off-shoring strategies and product innovation, Michael Treacy’s keen ability to quickly diagnose the key problems of a company or industry makes him a unique and highly sought after international speaker.[/expand]
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Jun 22 2009

Kevin Mitnick

Published by under Business Development

World’s foremost expert on cyber and computer security

Kevin Mitnick speaker Kevin Mitnick is a well-known computer security expert. He first gained notoriety when was arrested by the FBI on February 15, 1995 and was convicted of wire fraud and of breaking into the computer systems of Fujitsu, Motorola, Nokia, and Sun Microsystems. He served five years in prison and was released on January 21, 2000. He subsequently went on to become the world’s foremost expert on cyber and computer security.

“Security is not a product that can be purchased off the shelf, but consists of policies, people, processes, and technology.”


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Kevin has written two books ‘The Art of Deception’ and ‘The Art of Intrusion’ focusing on real stories of security exploits. Nowadays he offers security consulting services and is a regular guest on television and radio and at leading security conferences around the world.[/expand]


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Using concrete examples, Kevin Mitnick shows what your business can do to develop a creative and engaging security program that heightens awareness, motivates employees to change their attitudes, influences them to think defensively, and encourages the adoption of good security habits.[/expand]
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Jun 15 2009

René Carayol

Business Guru and Media Personality

René Carayol speaker René Carayol is an internationally renowned business guru and media personality. René is a regular broadcaster for the BBC and has presented the influential Pay Off Your Mortgage In 2 Years series, BBC2’s flagship business offering The Money Programme and the critically acclaimed Mind Of A Millionaire and Man From The Met documentaries.

René’s focus is on inspirational leadership and culture, bound together with a compelling philosophy founded on his own board level experience.


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He is the bestselling author of the influential ‘Corporate Voodoo’ and ‘My Voodoo’ books, a frequent voice on Radio 5 Live, a regular fixture reviewing the press on Sky News, a former Non-Executive Director of the Inland Revenue and a former Director of IPC Media and Pepsi. René has provided leadership support to the likes of the Prime Minister’s Strategy Unit, the Home Office and McKinsey and Co, and is now an accomplished Visiting Professor at Cass Business School. In 2004 he was awarded an MBE for outstanding service to the business community.[/expand]


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René has built his reputation on knowing businesses better than they do themselves; providing answers and solutions no matter how big or small the problems that simmer below the surface. He brings real case studies from the leadership frontline, describing both abject failure and winning from the front.[/expand]


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His messages are practical, real life experiences presented with electrifying effect. He both shakes up and inspires his audiences, showing them not only what lies within their grasp but when to grasp the nettle.[/expand]
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Jun 08 2009

Lior Arussy

Leading Expert on Customer Experience Management

Lior Arussy speaker Lior Arussy is an author, visionary, consultant and creative catalyst. He is a pioneer of Customer Experience Management (CEM) and uses solid business strategies based on customer focus to help Global 2000 organizations and emerging businesses around the world create lasting profitable relationships with customers and employees. He received CRM magazine’s “2003 Influential Leaders” award for his thought leadership and contribution to the industry.

“Your well crafted and professionally presented presentation was one of the highest points of our event!”- C.M. Rego, Advanstar Brazil


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Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management, Cleveland, Ohio. His accomplishments have been recognized by leading analysts and press such as ABC, The Wall Street Journal, Financial Times, The Times of London, Times of India, Gartner Group, IDC, Inc. Frost and Sullivan,CRM Magazine, Business 2.0, Line 56.com, Wired, Network World and Secure Computing Magazine.[/expand]


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Arussy keeps his audiences entertained while challenging them to radically alter the way they approach customers and their definition of the customer’s role in the organization. Arussy presents both the methodology and principles of CEM and enlightens his audiences on how to use this to achieve an immediate return on investment and increase customer loyalty.[/expand]
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Jun 05 2009

Tim Smit

Founder of The Eden Project

Tim Smit speaker Tim Smit is Chief Executive and co-founder of the Eden Project, in Cornwall. Eden began as a dream in 1995 and opened its doors to the public for an exhibition in 2000. The press dubbed it “the Eighth Wonder of the World.”

Tim is also on the Board of the Prince’s Trust Business Division, a member of the Cornwall Gardens Trust, and a Director of Kneehigh Theatre. He was also appointed Patron of the Urban Parks Forum.

“Great thinking comes from being liberated from the constraints of curriculum”


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Eden is rated Number 4 in the paid for Visitor Attractions. To date more than 4 million people have walked through its gateway. It is most proud that it is changing people’s perception of the potential for the application of science and indeed, the public language of science as well as living up to its mission to play a massive part in local regeneration.[/expand]


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The inspirational founder of the Eden project, Tim Smit is the man some call “The Richard Branson of Cornwall”. He shows audiences how he has achieved incredible success against all odds combining vision, inspirational leadership, great marketing and brilliant planning to create a unique experience.[/expand]
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