Jun 08 2009
Lior Arussy
Leading Expert on Customer Experience Management
Lior Arussy is an author, visionary, consultant and creative catalyst. He is a pioneer of Customer Experience Management (CEM) and uses solid business strategies based on customer focus to help Global 2000 organizations and emerging businesses around the world create lasting profitable relationships with customers and employees. He received CRM magazine’s “2003 Influential Leaders” award for his thought leadership and contribution to the industry.
“Your well crafted and professionally presented presentation was one of the highest points of our event!”- C.M. Rego, Advanstar Brazil
Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management, Cleveland, Ohio. His accomplishments have been recognized by leading analysts and press such as ABC, The Wall Street Journal, Financial Times, The Times of London, Times of India, Gartner Group, IDC, Inc. Frost and Sullivan,CRM Magazine, Business 2.0, Line 56.com, Wired, Network World and Secure Computing Magazine.[/expand]
Arussy keeps his audiences entertained while challenging them to radically alter the way they approach customers and their definition of the customer’s role in the organization. Arussy presents both the methodology and principles of CEM and enlightens his audiences on how to use this to achieve an immediate return on investment and increase customer loyalty.[/expand]
Watch a video presentation of Lior Arussy
Topics
Do You Really Love Your Customer?
The Path to Profitability
Customer Experience Management – From Leads to Loyalists
From Information to Innovation
Evolve Your Performance – Create Experience, Empower Employees, Deliver Excellence
Publications
2005
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right
2004
Innovating IT: Transforming IT from Cost Crunchers to Growth Drivers
2002
The Experience! How to Wow Your Customer and Create a Passionate Workplace
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