Dec
17
2012
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Guru of Customer Service and Customer Service Speaker
John Tschohl, called the “guru of customer service” by Time and Entrepreneur magazines, is a best selling author and the founder and president of Service Quality Institute, the global leader in customer service. Featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John’s technology and books are in 11 languages, represented in over 40 countries, and 70 percent of Service Quality Institute’s business is international. He is the author of five best selling books.
“The guru of customer service”
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Sep
12
2012
Outstanding Business Leader and Customer service speaker
Dr. Heinz Dürr is one of Germany’s most prominent business leaders. He is Chairman of the board of Dürr AG, Krone GmbH and the Carl-Zeiss-Stiftung. He is also on the board of various top leading organisations and honorary member of many institutions and associations in economy and culture.
After his studies at the Technical University in Stuttgart, Heinz Dürr initially assumed responsibility for the technical management of the family business in Brazil and India and later for the technical management of the whole company. He finally became the Managing Director of Dürr AG. Between 1975 and 1999 he was Chairman of the union for the metal industry in Baden-Württemberg, Chairman of the board at AEG, member of the board at Daimler Benz AG and also Chairman of the board at Deutsche Bahn (German Railways) AG.
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Sep
05
2012
Former President and CEO of the Scandinavian Airlines Group and Customer service speaker
Jan Carlzon is a leading authority on achieving excellence through Customer Service. He rapidly turned SAS into a money-maker and customer favourite when he took the helm in 1981 putting the customer first. He was also a pioneer with his radical views on free competition within the European Airline industry.
“Problems are solved on the spot, as soon as they arise.”
Jan Carlzon
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Sep
03
2012
Chairman of the John Lewis Partnership (1993-2007 and Marketing speaker
Sir Stuart Hampson is a highly regarded businessman was chairman of the John Lewis Partnership for 14 years until his retirement in 2007 having joined them after a twelve-year career in the Civil Service. He is currently President of the Employee Ownership Association, leads the Business in the Community Economic Regeneration team and is one of the Prince of Wales’ Ambassadors in this field.
“One of the longest serving and most successful leaders of a blue-chip company”
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Jun
06
2012
Expert on Behavioural & Brain Science of information decision-making and consumer behaviour and Customer service speaker
Olivier Oullier PhD is a renowned expert on the behavioural and brain sciences of information decision-making and consumer behaviour. He builds on the leading theoretical, lab and field research he conducts to advise governments, NGO’s and corporations. In 2012, he participated in the WEF’s Global Risk Report and was granted him the honour to be the only French academic to be invited at the Annual Meeting of the World Economic Forum. In 2011, he was appointed a professor of psychology and neuroscience of individual differences at Aix-Marseille University. That same year, the World Economic Forum named him a Young Global Leader.
“A leading expert on decision-making and consumer behaviour”
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May
30
2012
Co-Founder of Pret a Manger and Leadership speaker
Sinclair Beecham founded Pret A Manger with his business partner Julian Metcalfe in 1986. Following that his latest venture is the founding of the Hoxton Hotel, in Shoreditch.It opened in September 2006 and has been virtually full ever since. He continues to act as Non-Executive Director at Pret A Manger and remains a shareholder.Pret A Manger is recognised as a leader in customer service and staff motivation.
“We have demonstrated that quality does not need to be expensive and can also behighly profitable”
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Apr
11
2012
Entrepreneur & Innovation Expert and Business Development speaker
Sahar Hashemi is one of the UK’s most inspirational female entrepreneurs and a powerful speaker on innovation and entrepreneurial mindset in corporations sharing with the audience her captivating personal stories of building two famous brands; Coffee Republic, UK’s first coffee bar chain, which she and her brother grew to 110 stores and £30m turnover and exited in 2001, and Skinny Candy, the guilt free confectionery brand which she sold to Glisten Plc in 2007. As well as being a bestselling author, Sahar was recently awarded an OBE ‘for services to the UK Economy and to charity’ in the 2012 Birthday Honours list.
“Sahar’s passion for innovation energises the room
In detail
Formerly a lawyer, Sahar has been recognised for her achievements as an entrepreneur by Her Majesty the Queen and named as a ‘Pioneer to the life of the nation’. She was also named Young Global Leader by the World Economic Forum in Davos. She was also named one of 100 most influential women in Britain by Daily Mail and 35 top women in British business by Management Today. In a Shell Livewire survey of role models Sahar was among the top 5. She has been on the cover of Director Magazine, Management Today, Observer Magazine, New Business Magazine, Business 550 and Voyager.
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Apr
08
2012
Trendspotter, Founder of Next Big Thing and Customer service speaker
William Higham is one of Britain’s leading consumer trend authorities, an acknowledged expert in interpreting research and skilled predictor of consumer change His expertise comes from 20 years’ consumer experience. He spearheaded press and marketing strategies at Sony, Virgin and Universal in 1990s. After consulting for media and fashion brands, his passion for cultural and consumer trends led him to launch consumer trends consultancy Next Big Thing in 2002.
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Feb
03
2012
CRM & e-commerce Strategist and Customer Relationship speaker
Cor Molenaar is a Strategic Consultant, specialised in the development of e-commerce strategies and Customer Relationship Management (CRM). Through his firm eXQuo Consultancy he advises organisations on the commercial application of Internet and CRM. He is a professor for the chair of E-Marketing at the Business Administration faculty of the Erasmus University in Rotterdam.
Awarded The Netherlands Direct Marketer of The Year Award in 1994
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Oct
03
2011
Former CEO of Tesco, and One of the Most Respected Business Leaders in Europe and Globalization speaker
Sir Terry Leahy was the Chief Executive of Tesco PLC from 1997 until his retirement from the position in March 2011. Sir Terry transformed Tesco from a follower into the number one supermarket in the UK and the third biggest in the world. A creative leader, he has developed a reputation for his willingness to take risks on new products, store formats and lines of business. Sir Terry now works in Private Equity and invests in entrepreneurial businesses, and has taken the first role of his post-Tesco working as a part-time ‘senior adviser’ to US private equity firm Clayton Dubilier & Rice, helping them out with their investments.
“The Customer Must Come First”
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