Archive for the 'Customer service' Category

Jul 01 2009

Michael Treacy

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Author, Strategist and Entrepreneur

michael-treacy-rMichael Treacy brings over 25 years of experience helping companies achieve market leadership. His ideas about customer value propositions and growth disciplines have been used by companies across the globe to reshape strategies, bolster competitive positions and dramatically improve top and bottom line performances. Mr. Treacy’s ideas have been shaped by his rich experiences as an academic at M.I.T. and as an entrepreneur who has established and led many successful firms as an expert strategist.

“Growth is the oxygen of success in business. Without it, your enterprise withers.”
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Jun 22 2009

Kevin Mitnick

Renowned Computer Expert and Author

kevin-mitnick-rKevin Mitnick is a well-known computer security expert. He first gained notoriety when was arrested by the FBI on February 15, 1995 and was convicted of wire fraud and of breaking into the computer systems of Fujitsu, Motorola, Nokia, and Sun Microsystems. He served five years in prison and was released on January 21, 2000. He subsequently went on to become the world’s foremost expert on cyber and computer security.

“Security is not a product that can be purchased off the shelf, but consists of policies, people, processes, and technology.”
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Jun 15 2009

René Carayol MBE

Business Guru and Media Personality

rene-carayol-rRené Carayol is an internationally renowned business guru and media personality. René is a regular broadcaster for the BBC and has presented the influential Pay Off Your Mortgage In 2 Years series, BBC2’s flagship business offering The Money Programme and the critically acclaimed Mind of A Millionaire and Man From The Met documentaries. He is a broadsheet columnist, a frequent voice on Radio 5 Live and a regular expert commentator on Sky News and BBC Breakfast. .

René’s focus is on inspirational leadership and culture, bound together with a compelling philosophy founded on his own board level experience.
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Jun 08 2009

Lior Arussy

Leading Expert on Customer Experience Management

lior-arussy-rLior Arussy is an author, visionary, consultant and creative catalyst. He is a pioneer of Customer Experience Management (CEM) and uses solid business strategies based on customer focus to help Global 2000 organizations and emerging businesses around the world create lasting profitable relationships with customers and employees. He received CRM magazine’s “2003 Influential Leaders” award for his thought leadership and contribution to the industry.

“Your well crafted and professionally presented presentation was one of the highest points of our event!”- C.M. Rego, Advanstar Brazil
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Jun 05 2009

Tim Smit

Founder of The Eden Project

tim-smit-rTim Smit is Chief Executive and co-founder of the Eden Project, in Cornwall. Eden began as a dream in 1995 and opened its doors to the public for an exhibition in 2000. The press dubbed it “the Eighth Wonder of the World.”

Tim is also on the Board of the Prince’s Trust Business Division, a member of the Cornwall Gardens Trust, and a Director of Kneehigh Theatre. He was also appointed Patron of the Urban Parks Forum.

“Great thinking comes from being liberated from the constraints of curriculum”
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Jun 01 2009

Robin Sieger

Top Motivational Business Speaker and Author

robin-sieger-rRobin Sieger is a successful businessman, best selling author, and broadcaster with offices in the UK and the USA. He is a leading success strategist and has developed a reputation within media and industry as a performance expert. At the age of 29 Robin was diagnosed with cancer, it was this life-changing experience that made him determine to re-examine, his notion of success.

And believe. Because when you believe you can, you will. Robin Sieger
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May 29 2009

Martin Glenn

CEO Birds Eye Iglo Group

martin-glennMartin Glenn was appointed CEO of the Birds Eye Iglo Group in November 2006. Previously he was President of PepsiCo UK, one of the UK’s leading soft drinks and snack food manufacturers, where he is acclaimed for creating a new uplifting corporate image for the company. Martin was President of Walkers Snack Foods, whom he joined in 1992, working his way up from Director of New Product Development, Vice-President of Marketing to become Walkers President in 1998, and PepsiCo UK President in 2003.

“An average plan well executed beats a brilliant plan done poorly”
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May 20 2009

David Ulrich

Ranked #1 most influential person in HR by HR Magazine in 2008

ulrich-david-smallDave Ulrich is as a Professor of Business at the University of Michigan and a partner at the RBL Group, a consulting firm focused on helping organizations and leaders deliver value. He studies how organizations build capabilities of speed, learning, collaboration, accountability, talent, and leadership through leveraging human resources. He has helped generate award winning data bases that assess alignment between strategies, human resource practices and HR competencies.

“Competitive success is a function of organizational excellence.”
The top 50 most influential business thinkers
David Ulrich has been ranked among the top 50 most influential business thinkers


In detail

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May 18 2009

Jeffrey Pfeffer

Leading Authority on Organisational Behaviour

jeffrey-pfefferJeffrey Pfeffer is one of the most recognized experts in the field of organizational management. He has taught executive seminars in 27 countries in addition to lecturing in management development programs and consulting for many companies, associations, and renowned universities such as Harvard Business School. He currently sits on the board of directors for five companies and is also a member of the visiting committee for the Harvard Business School as well as on the advisory board for MTW Corporation, a software and computer consulting company.


The top 50 most influential business thinkersEach person is interesting and useful for learning about power, and many are and have been very effective, in their own way.”

Jeffrey Pfeffer has been ranked among the top 50 most influential business thinkers
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May 15 2009

Dr. Kjell Nordström

Associate Professor at the Institute of International Business (IIB) at the Stockholm School of Economics

kjell-a-nordstrom3Amid the madness and hyperbole surrounding the new economy, Dr. Kjell A. Nordström is a guru of the new world of business. The 2005 Thinkers 50, the world’s first ranking of management thinkers, ranked Nordström and his partner Dr. Jonas Ridderstråle at number 9 in the world and number one in Europe. He is presently Associate Professor at the Institute of International Business (IIB) at the Stockholm School of Economics. His research and consulting focus is on the areas of corporate strategy, multinational corporations and globalization.


The top 50 most influential business thinkers“Only imagination and innovation place societies, organisations and individuals on centre-stage”

Dr. Kjell Nordström has been ranked among the top 50 most influential business thinkers
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