Customer service speakers - The Leading speakers bureau

Archive for the 'Customer service' Category

Apr 07 2017

Linda Moir

Published by under Customer service

Expert in Customer Service

Linda MoirLinda Moir has worked in a number of high profile businesses that have developed extraordinary reputations for outstanding customer service. In 2012, Linda led the front of house Event Services team at the London Olympic and Paralympic Games where 15,000 volunteer Games makers hosted 9 million spectators. As Virgin Atlantic’s Director of In Flight Services she was responsible for the airline’s award winning service. Drawing on her unique background in customer service management Lindademonstrates how to deliver exceptional performance through people.

“Linda is a practical, informal and fun Speaker”


In detail

During her five years at Virgin Atlantic, Linda oversaw significant business growth whilst consistently driving the Virgin Atlantic service promise of ‘Brilliant Basics, Magic Touches’. With the support of Sir Richard Branson she revised the recruitment, training, promotion and performance management of 5,000 Cabin Crew that led to the highest recorded customer satisfaction scores. Before joining Virgin she was a Director for National Air Traffic Services during the period of transition from public to private ownership. She started her career at British Airways and was involved in the organisation’s transformation to a customer led business.


What she offers you

Linda’s unparalleled success in customer service management serves as an inspiring model of performance delivered through people. Linda demonstrates how the connection between high levels of staff engagement leads to increased customer satisfaction and business success.


How she presents

Linda’s insights into her successes and experiences are invigorating and thought provokingmaking hera perfect choice at a wide range of speaking engagements.

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Oct 03 2016

Chip Bell

Published by under Customer service

A World-Renowned Authority on Customer Loyalty and Service Innovation

Chip BellChip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, and vocal customers.A world-renowned authority on customer loyalty and service innovation, he has written over 400 articles for business journals and magazines. He has appeared live on CNN, CNBC, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, CEO Magazine and Entrepreneur.

“Chip helps organizationsbuild relationships that last.”


In detail

Chip Bell is author of seven national and international best-selling books. A world-renowned authority on customer loyalty and service innovation, he has written over 400 articles for business journals and magazines. Global Gurus ranked him the #1 keynote speaker in the world on customer service. Leadership Excellence Magazine recently listed him among the top 30 thought leaders in America.


What he offers you

Chip Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Always customer-centered, Chip customizes his presentations to meet unique organizational needs through a detailed background study and phone interviews to better understand specific audience challenges.


How he presents

An engaging and insightful speaker, Chip Bell is highly sought after to address audiences around the globe

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Aug 29 2016

Prakash Menon

Published by under Customer service

Retail Leadership Advisor

Prakash MenonPrakash Menon is one of the most passionate and influential leadership, retail, supply chain and logistics authorities. An acclaimed speaker, author and trainer, he specialises in the achievement of success through excellence in Retail Supply Chain, Career Transitioning and Executive Mentoring. He is Partner of the Dubai based executive search firm Stanton Chase, Adjunct Professor of Strategic HR Management at the University of Dubai and Global Partner at Thought Leaders Global.

“A leading expert on retail leadership”


In detail

PK is associated with some of the world’s best coaches and mentors. He was part of the team which led the transformation of a broken supply chain into a world-class operation, adding millions of dollars to the bottom line. This was one of the largest transformations in the history of the Australian retail landscape, successfully undertaken, despite the time and resource constraints. His remarkable work has won him numerous honours and awards. Prakash also ran his own company PK Menton Enterprises, was Logistics and Supply Chain Director at MYER and Non-Executive Director at Shooii, Australia. He received a Bachelor of Science from the University of Mumbai.


What he offers you

Prakash is an experienced retail supply chain practitioner who can help companies drive their profits by creating high performance teams. He advises corporate leaders across sectors on thought leadership and failure intelligence. Given his personal experience in the retail sector, he is perfect to provide a perspective on leadership insights, best practices and learnings from successful case studies from markets across the globe.


How he presents

A dynamic mentor, trainer, author and professional speaker, Prakash combines strong, proven business acumen with wit, wisdom in a refreshingly down to earth manner.

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May 30 2016

Alex Sion

Published by under Customer service

President & Co-Founder of Moven

Alex SionAlex Sion is the President, Direct to Consumer and Co-Founder of banking phenomenon Moven and is set to change the banking world as we know it, impacting every aspect of the way in which banks operate and interact with their customers. As an advisor on digital strategy and disruption to global financial leaders such as HSBC, Citi, Bank of Montreal, Bank of Scotland and Barclays, Alex is one of the leading voices in the financial services industry.

“Frequent industry speaker and globally recoganised thought leader on innovation within the banking space”


In detail

Alex is a recognized thought leader, speaker and panelist in the financial services space. He has spoken at large financial services conferences such as American Banker, BAI, Finnovate, Forrester Customer Experience Form, and Association of Financial Technologies. With over 18 years of experience in business, technology and marketing strategy for financial services firms, Alex Sion is poised to become one of the industry’s greatest disruptors.


What he offers you

Alex’s wealth offinancial servicesexperience, his deep digitalindustry knowledge and
proven success in creatingand leading technologyteams to world-classimplementationis second-to-none.


How he presents

Knowledgeable, insightful and spot on, Alex Sionengages any audience leaving them focused and ready to take action.

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Apr 27 2016

Joseph Coughlin

Published by under Customer service

Director of MIT AgeLab

Joseph CoughlinJoseph F. Coughlin, Ph.D. is Director of the Massachusetts Institute of Technology AgeLab. Author of more than 100 publications, he teaches policy and systems innovation in MIT’s Department of Urban Studies & Planning as well as the Sloan School of Management Executive Education Program. He is author of the on-line publication Disruptive Demographics, a regular contributor to Wall Street Journal MarketWatch, he is one of Fast Company Magazine’s ‘100 Most Creative People in Business’.

“One of “12 pioneers inventing the future of retirement and how we will all live, work and play tomorrow.”
Wall Street Journal


In detail

Joseph is a Behavioral Sciences Fellow of the Gerontological Society of America and a Fellow of Switzerland’s World Demographics and Ageing Forum advising and speaking to businesses, governments and non-profits worldwide. He was appointed by President Bush to the White House Conference on Aging Advisory Committee. Coughlin has worked with governments in Asia and the EU, the World Economic Forum, OECD, and the Council on Foreign Relations on demographic change, technology and strategic advantage. Prior to MIT he was with EG&G a Fortune 1000 science & technology firm consulting to business and government worldwide.


What he offers you

Joseph Coughlinoffers audiences insights on how demographic change, technology, social trends and consumer behaviour will converge to drive future innovations in business and government.


How he presents

A sought after speaker with an innate ability to simplify and clearly articulate complex ideas and concepts, Joseph captivates any audience in seconds.

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Jan 27 2016

Jez Rose

Published by under Customer service

Behavioural Expert: Communicating Change, Inspiring Impact

Jez RoseJez Rose is a leading authority on changing mind-set, achieving sensational results and concluding in the level of excellence in customer service. The founder of the International Superhero Association, his passion for customer service was born from having worked for the Walt Disney Company.

“Recognised as a key force in understanding human behaviour, achieving sensational results through his unique training presentations”


In detail

Started his career at the NHS as a psychologist and shortly after leaving the NHS, Jez began working as a Psychological Consultant for businesses, which confirmed his suspicions of the challenges businesses face in raising the bar and maintaining energised and passionate staff teams. On returning to the UK, Jez realised how low the bar was and discovered that many businesses struggled to raise and maintain service levels. He spent five years researching customer service and developing systems to achieve the level of excellence, culminating in him founding the International Superhero Association as a metaphor for the Service Superhero that is in us all!


What he offers you

With a career spanning more than 10 years advising, consulting and working with some of the World’s largest businesses, Jez Rose’s combination of hard fact and light-hearted presentation, brought together in his unique way is reflected in the glowing testimonials from a wide range of businesses in many sectors of commerce.


How he presents

His blend of humour, professionalism, in-depth understanding of sales psychology and unique content, delivered with the passion and energy for which he is now so well renowned make every event a roaring success.

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Oct 09 2015

Roger Blackwell

Published by under Customer service

One of the most sought-after authorities on Consumer Behaviour and Marketing

Roger Blackwell Dr Roger Blackwell is probably best known as the marketing and retail “guru” with the ability to spellbind and mesmerise audiences. He is a prolific author with over twenty books to his credit and has been a Professor of Marketing at Ohio State University for over 30 years.


In detail

With his unique blend of humour, content and “how-to” take-aways Dr Roger Blackwell demonstrates the processes that help companies achieve new product and marketing success. He blends humour with case examples and vivid visuals to communicate information that decision makers can use to develop and create successful products, evaluate the long-term potential of existing products and develop new marketing strategies. In his latest book ”Customers Rule!”, he explores how to create winning marketing strategies to increase revenues, enhance productivity and decrease costs. He focuses on how successful firms can adapt to changing economic and technological realities, he also shows both consumer and business oriented firms how to get customers to want to do business with them.


What he offers you

Dr. Blackwell currently serves on the boards of numerous privately and publicly held corporations, and has recently been named as “Outstanding Marketing Educator in America” and “Marketer of the Year”. In addition he is on the board of a number of start-up technology and Internet -based companies.


How he presents

Roger has helped many firms explore the long and short-term implications of e-commerce on retailing, B2B transactions and marketing – issues that he addresses thoroughly in his presentations. Ultimately he provides clients with a framework for determining how likely the Internet and other new technologies are to work in different situations, based on how the technology matches the needs of consumers. An outstanding and committed speaker who brings a wealth of experience to his highly entertaining presentations. Roger Blackwell is now in great demand as a keynote and conference speaker around the globe.

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Jul 20 2015

Kate Ancketill

Published by under Customer service

CEO & Founder of GDR Creative Intelligence

Kate AncketillKate Ancketillis the CEO and Founder of GDR Creative Intelligence, a globally recognised consultancy focused on innovation and emerging trends in retail, leisure and hospitality around the world.Kate won the Jennifer d’Abo Memorial Scholarship for female entrepreneurs in 2007 and was selected as one of the UK’s top 100 in the Courvoisier Future 500 in 2009.As CEO of GDR, Kate is retained by an impressive roster of major global brands.

“Meaningful innovation often starts with inspiration from unexpected places”


In detail

Founded in 1992, GDR Creative Intelligence is an independent consultancy that provides the world’s leading consumer brands with brand marketing and retail futures insight. The team researches, analyses and showcases key innovation trends to help clients compete. GDR is retained by brands and retailers for its personalized digital innovation platform, interactive presentations and workshops, custom research projects and real-world learning experiences where they can see innovation working in the field. The company also does creative matchmaking, thanks to its relationships with a diverse network of the best agencies worldwide.


What she offers you

Kate’s highly curated content illustrates how new technologies and consumer behaviours will impact physical and digital commerce globally.Her trademark wow-factor multi-media narratives explore the fast-moving impact of technological, human and spatial innovations that will change the face of retail and hospitality over the next two to five years.


How she presents

Kate specialises in making complex and fast-moving tech simple for the non IT audience. Her audiences take away concrete action points for future-proofing their business and a broad perspective on priorities for investment; as well as a mind fizzing with new, stimulating and challenging concepts and possibilities.

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May 29 2015

Dr. Kerry Johnson

Published by under Customer service

Former Tennis Professional & Sales Expert, Author of ‘Mastering the Game’

Kerry JohnsonDr. Kerry Johnson is a best-selling author and speaker. Kerry heads a personal coaching company, Peak Performance Coaching and guarantees 80% increase in sales production within just a few weeks. Kerry also writes monthly for fifteen national trade and management magazines whose editors have dubbed him “The Nation’s Sales Psychologist”. His weekly newsletter, the Winning Edge, is read by thousands around the globe on new research on sales psychology.

“Kerry Johnson is dynamic, motivating, charismatic & commanding”


In detail

In the 1970’s, Kerry spent two years as a professional tennis player, competing on the International Grand Prix Tennis Tour. He competed in both singles and doubles matches against some of the world’s top tennis players. Kerry was also recognized by the U.S. Jaycees as one of the Most Outstanding Men in America.


What he offers you

Kerry Johnson’s highly sought-after presentations are entertaining, participatory and educational, regularly exceeding expectations. He is a truly formidable speaker with a powerful ability to capture an audience, with a magical ability to communicate with individuals that very few speakers possess. Incorporating neurolinguistic programming (NLP) techniques with a number of other strategies, he demonstrates how to exhilarate on a personal level and in business.


How he presents

Dr. Johnson will definitely capture your attention. Not only does he provide the content asked for, but he also makes the meetings fun.

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Mar 30 2015

Andrea Zappia

Marketing Director, SKY Italia, Former Commercial Director Ferrari, & Group Vice President Marketing FILA

Andrea ZappiaAndrea Zappia is Marketing Director, SKY Italia and Vice President Global Marketing at FILA Holding S.p.A., one of the leading companies in the field of footwear and apparel for sports and leisure-wear. He was appointed to this position in 2001 after five years in leading management positions with Ferrari S.p.A.

“A marketing expert”


In detail

Andrea Zappia commenced his illustrious career with Procter & Gamble Italy in 1988. Five years later he became Marketing Manager for the Health and Beauty/Cosmetics and Fragrances Division, followed by a year as Key Accounts Manager National Chains and Euro Marketing Manager/Strategic Planning for Procter & Gamble ETC (Brussels). In 1996, he moved to Ferrari S.p.A as Director of Sales Ferrari. He became Director of Sales Ferrari and Maserati, when the two companies joined forces in 1997 and at the end of 1998 he advanced further up the corporate ladder as Director of Sales and Marketing Ferrari and Maserati Worldwide.


What he offers you

Andrea’s wealth of experience in respect of customer relationships, marketing mix and the placing and development of products proves invaluable to companies wishing to progress in the commercial industry.


How he presents

A brilliant and enthusiastic speaker Andrea Zappia reveals the secrets of his phenomenal commercial successes with his audiences.

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