The Leading Speakers Bureau » Customer service

May 16 2012

Sergio Zyman

Leading Authority on Global Marketing, Branding, Strategy

Sergio Zyman - Management speakerSergio Zyman is the Chairman and Founder of Zyman Group and the former Chief Marketing Officer of The Coca-Cola Company. Over the course of 30+ years of hands-on marketing experience, Zyman has conceived a revolutionary set of principles that are proven to translate marketing strategies into positive business results. He passionately advocates a vision of scientific, process-based marketing as the driver of sales and profits and the centerpiece of business.

“ He’s The Real Thing” – Time magazine


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Sergio´s record as a master marketer includes tenures with Pepsico and Proctor and Gamble, but he is best known and internationally respected for his bold actions at Coca-Cola when he re-conceptualised the company’s marketing strategy and boosted worldwide annual volume from 9 billion to 15 billion cases – the most explosive growth period in the company’s history.[/expand]


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Sergio challenges audiences to re-think their marketing strategies and he provides the framework to understand customers more deeply and in ways that will help drive growth. He also explains how research-based and results-oriented business strategies and marketing can help accelerate topline growth.[/expand]


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He energizes audiences with his creative genius and dynamic, unpredictable style. A master of unconventional wisdom, he is not afraid to challenge audiences and take controversial points of views.[/expand]
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Apr 11 2012

Sahar Hashemi

Entrepreneur & Innovation Expert

Sahar Hashemi speaker Sahar Hashemi is one of the UK’s most inspirational female entrepreneurs and a powerful speaker on innovation and entrepreneurial mindset in corporations sharing with the audience her captivating personal stories of building two famous brands; Coffee Republic, UK’s first coffee bar chain, which she and her brother grew to 110 stores and £30m turnover and exited in 2001, and Skinny Candy, the guilt free confectionery brand which she sold to Glisten Plc in 2007. As well as being a bestselling author, Sahar was recently awarded an OBE ‘for services to the UK Economy and to charity’ in the 2012 Birthday Honours list.

“Sahar’s passion for innovation energises the room


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Formerly a lawyer, Sahar has been recognised for her achievements as an entrepreneur by Her Majesty the Queen and named as a ‘Pioneer to the life of the nation’. She was also named Young Global Leader by the World Economic Forum in Davos. She was also named one of 100 most influential women in Britain by Daily Mail and 35 top women in British business by Management Today. In a Shell Livewire survey of role models Sahar was among the top 5. She has been on the cover of Director Magazine, Management Today, Observer Magazine, New Business Magazine, Business 550 and Voyager.[/expand]


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An internationally recognised speaker, Sahar’s captivating and uplifting speeches are unique as she combines her own enthralling ‘story’ with key themes of change management and employee engagement. By telling her very personal journey, she connects with the audience on an emotional level and brings to life the passion, determination and open mindedness needed to succeed. She makes a strong impact, igniting the audience with a ‘can do’ spirit and the tools and habits to ‘make it happen’.[/expand]


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A passionate keynote speaker, Sahar’s energy is infectious and delegates always leave events inspired and motivated to stop ‘thinking about it’ and ‘get on with it’! She is also part of our Top Women keynote speakers.[/expand]
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Dec 29 2010

Juan López-Valcarcel

Director Digital Product and Consumer Tech, Pearson PLC

Juan López-ValcarcelJuan López-Valcarcel is an international digital media executive, having worked as an entrepreneur, advisor and manager of Media and Telecom companies since 1996. He currently oversees Digital Products and Consumer Technology for Pearson plc. In this newly created corporate role, Juan oversees digital product development across all business units and works with handset manufacturers and mobile operators around the world to develop innovative mobile and touchscreen experiences.. In particular, he is focused on Pearson’s activity in the mobile content and device market, educational games and digital publishing (eBooks and beyond).

“Juan is responsible for digital innovation across Pearson on emerging devices & platforms”


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Juan Lopez-Valcarcel holds a double degree in Corporate Law and Economics from ICADE (Spain) and received an MBA from INSEAD (France) with an exchange at Wharton (USA). Previously, Juan was VP Digital Media at NBC Universal in New York managing the leading women’s online destination iVillage.com and an Engagement Manager at strategy consulting firm Booz Allen, where he worked on more than 40 Media, Telecoms and Venture Capital projects in Europe, US and Latin America. He was the founder and Webmaster for Madrid’s first local online portal, Guiamadrid.com. [/expand]


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Juan Lopez-Valcarcel is a regular speaker and panellist on digital business and media convergence and he has recently been featured at prestigious digital media and VC events. An international digital executive with extensive experience as manager and advisor to Fortune 500 and start-up companies, he is in great demand at events worldwide. He openly shares his experience and gives practical advice about the huge commercial opportunity available to content providers, games publishers and developers, brands and media companies in the exciting mobile apps sector.[/expand]


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Juan Lopez-Valcarcel is a proven P&L manager with the ability to motivate and build effective relationships with staff and stakeholders and a highly engaging and informative speaker.[/expand]
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Dec 20 2010

Russell Buckley

AdMob Evangelist, Leading Practitioner & Commentator on Mobile Marketing

Russell BuckleyRussell Buckley is a leading expert on mobile marketing and is a prolific writer about all things mobile. He was instrumental in building AdMob to become world’s leading mobile advertising network, and sold AdMob to Google for for $750 million in 2010. To date, they’ve served over 200 billion ads in the first 48 months and advertisers have over 18 Billion pages available per month in 160 countries. Russell is Global Chairman Emeritus of the Mobile Marketing Association.

“Russell Buckley brings a unique perspective to analysis of the mobile telecoms industry”


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Russell Buckley has been in mobile marketing since 2000 and has subsequently been involved in thousands of campaigns. Before that he spent many years in marketing on both the agency and clientside. Russell is a founder of Mobile Monday in Germany. He has spent 15 years in marketing, working with some of the world’s largest brands such as Coca-Cola, Diageo, BT, Texaco and Mars. In 2008/9 he was Chair of the Mobile Marketing Association for EMEA. In 2000, he was recruited to be Director of Marketing of mobile marketing start up, ZagMe, one of the leading pioneers in mobile advertising and location based marketing.[/expand]


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Russell Buckley has championed the mobile channel for Google, communicating with publishers, developers and advertisers throughout the world. His wealth of experience in the commercial realities of mobile advertising and their associated deployments proves invaluable to worldwide audiences. He provides practical, hands-on tools that help decision makers develop their company’s wireless strategy. He is a regular speaker on mobile at conferences throughout the world and has published many articles, as well as a white paper on location based marketing.[/expand]


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With first hand, practical experience, Russell Buckley brings audiences up to date with the range of innovative opportunities currently being tested at Google in a clear and captivating style.[/expand]
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Nov 05 2010

Alan Mitchell

Published by under Marketing and Branding

Thought Provocateur, Author, Former Editor of Marketing Week & Founder of Ctrl-Shift

Alan Mitchell speakerAlan Mitchell is the UK’s leading marketing commentator. He has spent the last 20 years researching, writing about and commenting on consumer, market and marketing trends: as editor of Marketing magazine, as marketing correspondent for The Times, as a contributor to the Financial Times and columnist for Marketing Week and Brand Strategy. He serves on the steering committee of Harvard Law School Berkman Center for Internet and Society Project VRM and on the editorial boards of The Journal of Brand Management and The Journal of Direct, Digital and Database Marketing.

“My interest is wealth creation. Real wealth creation that is, things & activities that enrich human lives” Alan Mitchell


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Alan Mitchell founded the Buyer Centric Commerce Forum with Liz Brandt in 2005. He also works with Mydex, a Community Interest Company whose goal is to ‘help individuals realise the value of their personal data’. He is a founder of the Mydex Community Interest Company and serves as Chairman of the Buyer Centric Commerce Forum.[/expand]


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Alan Mitchell looks at the changing face of the relationship between consumer and corporation, the change in the balance of power with the impact of social networking. He helps organisations in both the public and private sectors research, design and develop innovative ways of engaging with consumers, customers and citizens to seize these opportunities. He advises organisations about consumer empowerment.[/expand]


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In his invaluable presentations, Alan Mitchell challenges preconceptions on global branding, customer relationship and permission marketing, and the importance of corporate reputation, expertly looking at all the trends. He is without doubt one of the most insightful commentators on marketing and an excellent speaker.[/expand]
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Sep 17 2010

Prof. Dr. Jean-Claude Larréché

Global Strategy & Marketing Guru

Jean-Claude Larréché speaker Prof. Dr. Jean-Claude Larréché is Professor at INSEAD, Europe’s leading business school in Fontainebleau, France, and holder of the Alfred H. Heineken Chair and is a specialist in strategic marketing. He is the founder and Director of the INSEAD Executive Programme “Strategic Management Services”, Chairman of Strat*X sa, a company specializing in strategic marketing training, London and Faculty Representative on the Board of INSEAD. Jean Claude has always combined his academic career with business activities.

Jean-Claude Larréché directs global fitness for growth at leading co-operations.


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In addition to his MBA from INSEAD, Jean-Claude received an MSc in Computer Sciences from the University of London and a PhD in Business from Stanford University. He has been named ‘Marketing Educator of the Year’ by Club 55, the European Community of Marketing Experts. He has twice won the ‘Overall European Case of the Year’ Award from ECCH (European Case Clearing House) for his case studies on Virgin Atlantic Airways and on First Direct. Aged just 35 he was appointed a non-executive director of the multinational firm that became ReckittBenckiser, and he kept that position for the exceptionally long tenure of 18 years.[/expand]


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Jean-Claude Larréché is the author or co-author of many books, including ‘Markstrat’, the leading strategic marketing simulation used by more than a million executives worldwide and currently used by 25 of America’s top 30 business schools. He directs a number of activities aimed at achieving excellence in customer centricity. He highlights the capability gap, and broader issues of strategic marketing.[/expand]


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Jean-Claude Larréché is a highly memorable speaker and leading marketing thought leader, whose eloquently delivered presentations are packed full of actionable content.[/expand]
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Sep 13 2010

Howard Schultz

Chairman, President & Chief Executive Officer of Starbucks Coffee Company

Howard Schultz - Leadership speakerHoward Schultz is a highly successful businessman and entrepreneur. He is currently chairman, president and chief executive officer of Starbucks Coffee Company, having bought out the two founders in 1987 and taken the company public in 1992. Howard has taken Starbucks from a mere 11 retail stores to in excess of 1,300 stores.

“A world-class business leader”


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In 1981 Howard was the vice president in charge of U.S. operations for Hammarplast, a Swedish company that makes housewares and kitchen equipment. It was whilst at Hammarplast’s that Howard noted “a strange phenomenon: a little retailer in Seattle was placing unusually large orders for a certain type of drip coffeemaker”. The name of the business was Starbucks Coffee, Tea and Spice. Howard’s curiosity led him to Seattle where he met Starbucks’ two owners, who acquainted him with the history of their five stores. By 1982, he’d joined Starbucks and was helping it expand its reach to other cities. The rest, as they say, is history. He is also the former owner of the NBA’s Seattle SuperSonics. In 2007 he received the FIRST Responsible Capitalism Award.[/expand]


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Howard is recognised as one of the most influential, successful, and visionary business leaders in the world today. Known for having created two landmark programs for Starbucks partners (employees); comprehensive health coverage for part-time partners and equity in the company in the form of stock options, he draws upon his knowledge and expertise to offer audiences advice on achieving their ambitions and sustainable success.[/expand]


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Howard Schultz is a highly professional and passionate keynote speaker whose presentations are guaranteed to leave delegates inspired and motivated.[/expand]
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Jun 25 2010

Hamish Taylor

Leading Expert on Innovation and Branding

Hamish Taylor speaker Hamish Taylor is a leading Expert on Innovation and Branding. He is a Fellow of the Chartered Institute of Bankers, a Fellow of the Chartered Institute of Transport. He chairs the EMEA advisory board for Emory University. He is also a trustee of the Robert T Jones Memorial Scholarship and a non-executive Director of Chartered Brands, the Edinburgh based brand realisation company. In 2004 Hamish established his own company Hamish Taylor Skills Exchange Network.

“One of the best presentations I have ever seen, let alone had the good fortune to Chair” – Chairman, Economist


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Hamish started his career at Procter and Gamble, following this he became a Management Consultant at Price Waterhouse, Head of Brands at British Airways, CEO of Eurostar, and CEO of Sainsburys Bank….all before he was 40! In all cases, he left behind a record of significant business growth triggered by a willingness to challenge the normal way of doing things.[/expand]


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Hamish has an award winning record of driving innovation and change in a number of very different environments. He focuses on enabling organisations to achieve breakthroughs by looking outside their current environment. Processes, product and people development are all part of this mix, covering themes such as customer service, leadership and change.[/expand]


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Whether speaking at or hosting conferences (or running one of his master classes), Hamish inspires teams with his rapid fire, enthusiastic stories of innovation. [/expand]
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May 17 2010

Peter Fisk

Inspirational Business Author, Consultant and Entrepreneur

Peter Fisk speakerPeter Fisk is an inspirational business author, consultant and entrepreneur. His bestselling ‘Marketing Genius’ is currently being translated into 25 languages. He is an accomplished international speaker on all aspects of strategy, innovation, customers and marketing. Business Strategy Review describe him as “One of the best new business thinkers”.

“Peter was inspirational. He combined deep insight into our changing world, with practical and innovative ideas for application” The Coca Cola Company


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Peter Fisk is founder and CEO of the Genius Works, working with business leaders to adopt a more inspired approach to strategy and innovation, in particular through The Fast Track executive development programme. He was previously CEO of The Chartered Institute of Marketing, MD of Brand Finance, partner of The Foundation, and led the global marketing consulting practice of PA Consulting Group. He spent years working with the likes of British Airways, Coca Cola, Marks & Spencer, Microsoft, Virgin and Vodafone.[/expand]


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He is thoughtful and considered, provocative and entertaining – capturing what’s hot, what works, and what’s next. He speaks on a wide range of topics – from strategy and marketing, to customers, brands and innovation – which can be tailored to the specific issues and interests of your audience. He is also an innovative conference chair, helping you to structure your conference theme, bring it all together on the day with energy and empathy, and ensure that your audience has a great experience.[/expand]


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Peter Fisk’s presentations are inspirational, engaging and full of “yin yang” insights into the business world, showing how to achieve extraordinary results.[/expand]
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May 07 2010

Don Peppers

Peppers and Rogers Group

Don Peppers - Business Development speakerDon Peppers is a founding partner of the Peppers and Rogers Group, the world’s leading customer-focused management consulting firm. Accenture’s Institute for Strategic Change ranked him as a top thinker and writer on management topics. He was also selected as a member of the International Direct Marketing’s Hall of Fame.

“The innovator most likely to create visionary ripple effects” World Technology Network


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He capped his advertising career as the CEO of Perkins/Butler Direct Marketing, a top twenty US direct marketing agency. A popular voice among editors and the media, he is co-author of a series of international best sellers that have collectively sold over a million copies.[/expand]


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By facilitating the identification of your most valuable customers, he sets the foundations for you to model effective customer focussed strategies. With a comprehensive path to increasing customer satisfaction you will have a crucial ingredient for developing a successful business strategy.[/expand]


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Clarity is the name of his game; he strips out the jargon and gives you a tailored overview of the latest thinking.[/expand]
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