Oct 28 2009
Richard Whiteley
Renowned Authority on Customer Centered Growth, Entrepreneur and Award-winning Author
Richard Whiteley is the Principal of The Whiteley Group, dedicated to helping indiviuals and organisations realize and expand their potential by designing and presenting customized, exciting and provocative speeches and workshops. Most recently, he held the position of Vice Chairman of The Forum Corporation, an industry-leading, 700 man-strong, global training and consulting firm. His award-winning best seller, ‘The Customer-Driven Company’, was named one of the top four business books of 1991 by Fortune Magazine. ‘Customer-Centered Growth’, was selected as a Business Week best-seller, and named one of the top five business books by Selling Magazine.
“Increases expectations”
Richard has appeared on national and local television and radio, was featured in Flightline, an American Airlines publication, and is a frequent commentator in the business press. He was formerly a columnist for Sales and Marketing Magazine, and has created two video programs, Customer-Driven Quality with Fortune Magazine, and Solving the Leadership Puzzle, featuring the Kansas City Chiefs pro football team. In 1978 Richard founded and later served as president of The Instructional Systems Association, a group of leading national training companies.[/expand]
Richard’s personal experience in building his own successful companies, ensure that the ideas and principles offered are practical and based on the most pressing and contemporary issues facing business. An entrepreneur and practitioner first, his extensive knowledge of current business challenges and dynamic presentation style have brought him acclaim as a powerful speaker. His presentations are known for their practicality and usefulness because of his first hand company building experience and his work with over 300 organizations and 350,000 executives in 26 countries over the past thirty years. First and foremost Richard considers the audience members to be his primary customers and tailors each presentation to create high impact, take-home value for every participant. [/expand]
What our clients are saying
“Richard gave an excellent lecture. He was very inspirational and a real pleasure to listen to-Global Data Warehousing”
Topics
Customer Centered Growth: How to Create and Retain Customer Loyalty
ReSpiriting Work: How to Bring Spirit and Passion to Your Work
How to Create the Branded Customer Experience
High Impact Leadership: Best Practices for Leading In Times of Rapid Change
Selling Through Service: How to Create the Relationship Advantage
The Corporate Shaman
Publications
2002
The Corporate Shaman: A Business Fable
2000
Love the Work You’re With: A Practical Guide to Creating Greater Joy and Productivity in your Job
1996
Customer-Centered Growth
1991
The Customer-Driven Company
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