The Leading Speakers Bureau

Former Director of British Airways and Voted European Business Speaker of the Year 2001

Larry spent 10 years as a Director of British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included Director of Customer Service and Director of People and Culture (he being the first person in Britain to hold this title). He is not just a theorist, but has turned his ideas into tangible business triumphs on both sides of the Atlantic.

“Putting the customer at the heart of everything that is said, done, promised and DELIVERED is the key to success of every enterprise.” Larry Hochman

In detail

Larry pioneered Corporate Mentoring in the U.K. at AirMiles and has been the Personal Mentor to several Chief Executives in both the U.K. and across Europe. Larry brings the practical experience of 10 years of director level, hands on decision making experience at multi-national companies (British Airways and AirMiles), as well as the insight gained from having made 250 speeches to companies and governments all over the world during the past 8 years.

What he offers you

Larry Hochman uses his vast insights to help companies develop a competitive advantage by focusing attention on the needs of their customers and their people. His ability to spot future trends has turned his theories into tangible business successes around the globe. His presentation on Relationship Economics gives invaluable insights into what Larry believes to be the key to success in the post-recession era, where people should now be focused, as the quality of relationships will be more important now than ever before.

How he presents

Articulate and charismatic, Larry is globally recognized as a leading authority on the future trends of customer service, leadership, business transformation, globalisation, talent management and on the development of effective people and culture in organizations. His presentations are inspirational and highly motivating.

Larry Hochman video presentation click on the text

Topics
Relationship Economics

Customer Experience Economy

Building Customer Relationships and Loyalty

Corporate Culture

Retaining Customers in an Economic Crisis

Courageous Leadership

The War for Talent

The Future of HR

January 2010
The Relationship Revolution: Relationship Economics in The Post Recession Era

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