The Leading Speakers Bureau

Leading Customer Services & Service Culture Expert and Customer Service Speaker

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. He is the founder of UP! Your Service, a company that enables organizations to build Uplifting Service cultures and enjoy a sustainable advantage. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients for more than twenty years.

When company morale needs a shot in the arm, Ron Kaufman provides the medicine.”
The Wall Street Journal

[expand title=”In detail”] Ron is author of the New York Times, USA Today and Amazon.com bestseller, ‘Uplifting Service! A Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet’ along with 14 other books on service, business and inspiration. Ron was first invited to Asia in 1990 by Singapore Airlines and the Government of Singapore to create and launch a national service quality training organisation. He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and Association of Learning Providers.[/expand]

[expand title=”What he offers you”]Ron’s obsession with results and practical action, and his extensive experience across industries, are distilled into proven methodologies to help clients consistently upgrade service performance and improve service culture[/expand]

[expand title=”How he presents”]His energetic keynote speeches and workshops have inspired millions. Ron customizes each presentation with relevant examples and ideas, citing best practices inside and outside your industry, leading to practical action steps that deliver valuable service results.[/expand]
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Professor of Information Systems, Department of Management, London School of Economics

Ian Angell is an expert in the Management of Information Systems. An accomplished author he has applied his research to archaeology, crystallography, medicine, management, physics and social sciences. Originally known for his work on computer graphics, including their commercial application, he is now better known as a futurologist, particularly his predictions for the Enterprise of the Future.

“To see the many benefits of computerization, you must first confront the dark side, and the complexity that arises when information systems interact with human activity systems.”

[expand title=”In detail”] Angell advises numerous national and international companies, and institutions, on the design, implementation and management of Information Systems (in particular using the Internet) in businesses, both large and small. He writes a quarterly column for CIO Connect. [/expand]

[expand title=”What he offers you”]Be challenged by the radical ideas of this systems specialistand profit from both the research and application of his work across many disciplines. For the past twenty years, he has concentrated on strategic information systems, and organisational IT policies. A particular speciality is the study of Systemic Risk and Complexity. On his initiative the LSE created a Research Centre for the study of Computer Security.[/expand]

[expand title=”How he presents”]An excellent teacher and communicator Ian is very well known on the International Lecture Circuit for his biting wit when describing ill-conceived computer applications.[/expand]
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Expert on Environmental, Sustainability & Social Issues in Business

Alan Knight OBE has nearly 20 years’ experience of working with global and national organisations advising them at board level on global sustainable development issues which affect business, society and individuals. He is the independent advisor to the Virgin Group, ensuring a single co-ordinated approach to Sustainable Development. He has also worked for SAB Miller, the Kingfisher Group and B&Q and currently consults for companies as diverse as Coca-Cola, Prudential and Calgary City.

“One of the real heroes of the corporate responsibility movement in this country” – David Cameron, Leader of the Conservative Party

[expand title=”In detail”] Alan has served on the UK Sustainable Development Commission, authoring ‘I will if you will’ and ‘you are what you sell’. He co-chaired the UK Government’s Roundtable on Sustainable Consumption and was chair of the Ethical Trading Champions Group of the UK Government’s Food Industry Sustainability Strategy. He was for six years chair of the Government’s Advisory Committee on Consumer Products and the Environment (ACCPE). In 2006, Alan founded Single Planet Living. Previously, he was Head of Corporate Sustainability at SABMiller, Head of Social Responsibility for the Kingfisher Group, where he co-ordinated social and environmental policies for over 590 stores and Head of Sustainability at B&Q plc.[/expand]

[expand title=”What he offers you”]With 20 years’ experience of working on the interface between everyday products and global environmental and social issues, Alan Knight has spent the vast proportion of his working life leading the debate on a number of environmental and social issues. He helps top level management and policy makers involved in the global retail and consumer products arena develop the confidence, tools and inspiration to embed Sustainable Development within their corporate strategies product range and brand. His specialty is to work with businesses and policy makers to ensure they are profitable in business, but within our planetary means.[/expand]

[expand title=”How he presents”]Working with Alan is never dull. His style is refreshing and occasionally irreverent, and can provide a welcome jolt to organisations that think they have got it right. He delivers powerful and thought-provoking messages.[/expand]
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Expert on the Connected Society

Thomas Köhler is an internationally recognized expert on technological change and the connected society. He is the founder and initiator of various IT companies and author of several books on information technology and society. He advises leading companies in the automotive industry, the financial service sector, retail and telecommunication.

“Thomas R. Köhler is one of the most sought after experts in Europe”

[expand title=”In detail”] After graduating from University, he was research assistant of Business Administration and Computer Science at the University Würzburg. Following that he founded his first Internet startup. Since 1995 he has held leading positions in various multimedia, internet and e-logistics companies. Under his leadership his team developed a number of solutions that pioneered the market in the fields of eCommerce, M2M and data analysis. During recent years Thomas R. Köhler has moderated some of the most important global IT and automotive conference. [/expand]

[expand title=”What he offers you”]In his presentations Thomas R. Köhler motivates the audience and helps them to discover the potentials technological change offers to companies from all sectors. He also underlines the importance ‘being connected’ for organisations and society.[/expand]

[expand title=”How he presents”]Thomas R. Köhler is not only a brilliant sought-after speaker, he is also an excellent moderator and presenter at conferences around the globe.[/expand]
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Entrepreneur, Founder of eyeOS

Pau García-Milà is the founder of eyeOS which he founded at the age of 17. The company was founded at the start of the Cloud Computing and Social Networking era. Pau is also the founder of Bananity, a social networking company. As an entrepreneur, Pau has achieved significant recognition and won several awards as the Innovator of the Year for 2011 by MIT (TR-35), the Prince of Asturias & Girona award “IMPULSA Empresa 2010” and the National Communications Award 2009 (Spain). A frequent speaker, Pau is also the youngest professor of ESADE (in Digital Business Master).

“Success is a question of statistics. If one of twenty things is successful, do twenty one”

[expand title=”In detail”] In the audiovisual field, Pau has contributed to a number of radio programmes (Catalunya Radio, RAC1) and is the presenter of Empenta, the only radio program dedicated 100% to entrepreneurs. On television, Pau appears on a weekly programme, Catalunya Divendres about entrepreneurship. Pau also co-directed a mini-series in the summer of 2012 with Andreu Buenafuente called Verano Amarillo.[/expand]

[expand title=”What he offers you”]Pau is a dynamic entrepreneur surfing the wave of new technologies changing the way we do business around the world. He offers audiences wide reaching insights into the value that can be created and maintained through his proven Digital Business strategies which can be applied to companies in all areas. [/expand]

[expand title=”How he presents”]Pau’s tailored presentations are filled with a veritable wealth of useful information delivered in an engaging and well thought out style guaranteed to inspire audiences. [/expand]
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Economist, Author and Leading Expert on Economic Globalisation

Noreena Hertz is a bestselling author, academic and thinker whose economic predictions over the past 15 years have proven to be visionary. The Observer has named her “one of the world’s leading thinkers”. Vogue calls her “one of the world’s most inspiring women”, the Guardian has identified her as “one of the top British Public Intellectuals”. Noreena is Chair of Globalisation and Finance at Duisenberg School of Finance and is Associate Director of the Centre for International Business at the Judge Business School at the University of Cambridge.Business School.

‘Young Global Leader of Tomorrow’ – The World Economic Forum 2004

[expand title=”In detail”] Noreena received her M.B.A. from Wharton and her Ph.D. from the University of Cambridge, before beginning her career as an expert on Russian economics and working for the World Bank advising the Russian Government on its economic reforms. Noreena advises major multinational corporations, CEOs, NGOs and politicians, as well as start-up companies, and sits on various corporate and charitable boards. She played an influential role in the development of (RED), an innovative commercial model to raise money for people with AIDS in Africa, having inspired Bono (co-founder of the project) with her writings.[/expand]

[expand title=”What she offers you”]Noreena Hertz successfully takes her argument against the actions of multinational corporations from behind the picket line and into high-level economic arenas, including the World Economic Forum. She offers not just an economic and political critique of globalisation, but real solutions for businesses and individuals as well as an outline as how your organisation can prepare for the main global trends. [/expand]

[expand title=”How she presents”]Noreena delivers highly respected, passionate messages to both grassroots organisations as well as worldwide corporations. She is a sought after broadcaster and commentator and regularly appears on flagship television programmes globally including on the BBC and CNN.[/expand]
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Principal at McKinsey Institute and Expert on Big Data

Dr. Michael Chui is a principal of the McKinsey Global Institute (MGI), McKinsey’s business and economics research arm, where he leads research on the impact of information technologies and innovation on business, the economy, and society. Michael has led McKinsey research in such areas as Big Data, Web 2.0 and collaboration technologies, and the Internet of Things.

[expand title=”In detail”] Michael is a frequent speaker at major global conferences, and his research has been cited in leading publications around the world. His PhD dissertation, entitled “I Still Haven’t Found What I’m Looking For: Web Searching as Query Refinement,” examined Web user search behaviors and the usability of Web search engines.

As a McKinsey consultant, Michael served clients in the high-tech, media, and telecom industries on strategy, innovation and product development, IT, sales and marketing, M&A, and organization.

Prior to joining McKinsey, Michael served as the first chief information officer of the city of Bloomington, Indiana, where he re-architected the enterprise architecture using open source technologies and led a project that resulted in Bloomington becoming the first community in the world to offer both live and archived video streaming of public meetings on the Web.

Before that, Michael was founder and executive director of HoosierNet, Inc., a nonprofit cooperative Internet service provider that offered dial-up and broadband access to the Internet to consumers, nonprofits, governments, and businesses.[/expand]
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Formula One Driver

Mark Webber is an Australian Formula One driver. He made his Formula One debut at his home race, the Australian Grand Prix in 2002. In 2007 he joined Red Bull where he remains up to now, alongside team-mate Sebastian Vettel. This is Mark’s seventh season with Red Bull Racing and his 12th season in Formula One, making him the second most experienced driver on the grid.

“To achieve a really big goal you need to prepare for it. Adjust your life. Apply yourself. Just go out and do it”

[expand title=”In detail”] After some racing success in Australia, Mark moved to the United Kingdom in 1995 to further his motorsport career. He began a partnership with fellow Australian Paul Stoddart, at that time owner of the European Racing Formula 3000 team, which eventually took them both into Formula One when Stoddart bought the Minardi team. Mark’s down to earth attitude was tested time and again through over 15 years of sheer hard work as he pushed himself to make it into F1. From Karting to Formula Ford, Formula 3, GT Championships and Formula 3000, Mark got his head down and got on with it.[/expand]

[expand title=”What he offers you”]Mark is a brilliant motivational speaker who draws the parallels from the exciting and glamorous world of F1 for the corporate world. He draws his insights and comments to frame any organisation brief and business messages more thoroughly. [/expand]

[expand title=”How he presents”]With a relaxed, anecdotal and humorous style, Mark gives businesses and organisations a rare insight into what it takes to build winning teams and compete for success at world level. [/expand]
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Award Winning Comedian, Writer, Presenter, Actor & Satirist

Marcus Brigstocke is a major comedy, writing and acting talent, performing in the UK and beyond. He has become a regular voice on BBC Radio and boasts an impressive list of TV and film credits. Radio 4 has become his second home as he is rarely off the 18.30h slot in one form or another. The Edinburgh festival is also his regular haunt, and has seen him receive a great deal of critical acclaim.

He is an accomplished stand-up with the ability and experience to play to any situation.” Chortle

[expand title=”In detail”] He began his comedy career at Bristol University where he performed stand up and character shows and soon won the BBC New Comedian of 1996. He has performed a multitude of shows at The Edinburgh Festival including The Award Winning Show in 2002 and Planet Corduroy in 2004. 2005 saw the start of The Late Edition – Marcus’s excellent topical talk-show on BBC 4. Recent TV appearances also include Live from the Apollo, Have I Got News For You, King Stupid for CBBC and a valiant attempt at raising laughs on What’s the Problem with Anne Robinson (with varied success). On the big screen, he has appeared in the movies Love Actually, Beyond The Sea and Piccadilly Jim. As well as his live work, he fronts BBC Four’s Late Edition, starred in the short-lived BBC1 sitcom The Savages and is a regular on Radio 4’s Now Show.[/expand]

[expand title=”What he offers you”]A hugely likeable talent who has won countless awards, Marcus entertains audiences with his authoritative cynicism, educated tones and hilarious anecdotes. His razor sharp wit is edgy and unique and often finished with a serious point. He always remembers that funny comes first; and never fails to leave a room satisfied for those that want their comedy to pack a punch and those that enjoy middle-class ways.[/expand]

[expand title=”How he presents”]A truly versatile and incredibly funny presenter, Marcus is in huge demand at conferences across the globe. An effortlessly funny individual, he is a slick and superb stand-up.[/expand]
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Business Editor of ITV News

Laura Kuenssberg is a Business Editor who leads all business coverage for ITV News, providing analysis of the latest business stories, both in the UK and internationally. Formerly Chief Political Correspondent for the BBC, Laura won acclaim for her coverage of the 2010 General Election and the formation of the Coalition government. Other major stories Laura has covered include Barack Obama’s Presidential campaign, the build-up to the Iraq war and the accession of the Eastern European countries into the EU from Prague, Warsaw and Berlin.

“A leading business journalist”

[expand title=”In detail”] After a brief spell reporting from Newcastle, Laura joined The Daily Politics Show in 2003. She advanced to become the Chief Political Correspondent for the BBC. During her time at the BBC, she also reported for BBC News, Newsnight, the Today programme, and BBC Breakfast. She is one of the most high profile UK journalists on Twitter, using the social networking service to deliver breaking news. Laura has more than 60,000 followers.[/expand]

[expand title=”What she offers you”]Laura Kuenssberg is a respected commentator on the world’s current affairs and is revered for her penetrating insights of current global economic trends and policies.[/expand]

[expand title=”How she presents”]Laura provides organisations with the latest business and economic insights. She takes her audiences to the frontline of commerce and industry against the background of the coalition government in the UK and the Euros zone crisis. Her training as a journalist and broadcaster make her well equipped to host and facilitates a wide range of events in all sectors of industry from panel debates to interviewing management and stakeholders on-stage.[/expand]
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